Return & Refund Policy Zivaxco.com Last Updated: July 7, 2026

At Zivaxco, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Window

• You can request a return or exchange within 7 days of receiving your item. Requests made after 7 days will not be eligible for returns or exchanges.

2. Eligibility Criteria for Returns To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unaltered, and in the same condition that you received it.

• It must be in the original packaging with all tags, seals, and labels intact.

• You must provide the original invoice or proof of purchase.

3. Non-Returnable Items

• For hygiene and safety reasons, opened or used herbal/cosmetic products, supplements, personal care items, and clearance/sale items cannot be returned unless they arrived damaged or defective.

4. Return Process

• To initiate a return, please call our hotline at 01973367563 or email us at info@zivaxco.com with your order ID and photos/videos of the issue.

• Once approved, you can send the item back to our designated address via a courier service or we may arrange a pickup depending on your location.

5. Return Shipping Costs

• If the return is due to our error (damaged, defective, or wrong item delivered), Zivaxco will bear the full cost of return shipping.

• If you wish to exchange an item due to a change of mind, you will be responsible for paying the return and reshipping courier charges.

6. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days via Mobile Banking (bKash/Nagad) or Bank Transfer, depending on your preferred method. For Cash on Delivery orders, refunds will be sent digitally.

7. Contact Us

• Address: Zivaxco, Dhaka, Bangladesh, 1230

• Hotline: 01973367563

• Email: info@zivaxco.com